1. Introduction
  1. The privacy of our website visitors is very important to us, and we are committed to safeguarding it. This policy explains what we will do with your personal information.
  2. If you visit our website or request the provision of our products or services we will need to gather certain types of personal information about you, as such is the necessity when you engage in a commercial relationship with an online provider. The policy laid out hereby represents our best endeavor to explain why and how we collect this personal information, how we best expect to manage it and how you can request we delete it.
  1. Cookies

Attached to this policy is also our Cookies policy. Cookies are a technology allowing us to identify the provenance and nature of users of our website. Consenting to our use of cookies in accordance with the terms of this policy, as you have done since you first visit to our website, permits us to use cookies every time you visit our website. Our cookies policy starts in section M. below.

  1. Collecting personal information

The following types of personal information may be collected, stored, and used:

  1. information about your computer including your IP address, geographical location, browser type and version, and operating system;
  2. information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths;
  3. information, such as your email address, that you enter when you register with our website;
  4. information that you enter when you create a profile on our website—for example, your name, profile pictures, gender, birthday, relationship status, interests and hobbies, educational details, and employment details;
  5. information, such as your name and email address, that you enter in order to set up subscriptions to our emails and/or newsletters;
  6. information that you enter while using the services on our website;
  7. information that is generated while using our website, including when, how often, and under what circumstances you use it;
  8. information relating to anything you purchase, services you use, or transactions you make through our website, which includes your name, address, telephone number, email address, and credit card details;
  9. information that you post to our website with the intention of publishing it on the internet, which includes your username, profile pictures, and the content of your posts;
  10. information contained in any communications that you send to us by email or through our website, including its communication content and metadata;
  11. any other personal information that you send to us.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy

  1. Using your personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. In particular, we may use your personal information for the following:

  1. administering our website and business;
  2. personalizing our website for you;
  3. enabling your use of the services available on our website;
  4. sending you goods purchased through our website, both offered by us or by third parties (e.g. payment processing services);
  5. supplying services purchased through our website;
  6. sending statements, invoices, and payment reminders to you, and collecting payments from you;
  7. sending you non-marketing commercial communications;
  8. sending you email notifications that you have specifically requested;
  9. sending you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
  10. sending you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
  11. providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
  12. dealing with inquiries and complaints made by or about you relating to our website;
  13. keeping our website secure and prevent fraud;
  14. verifying compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service); and
  15. other uses.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the website.

We will not, without your express consent, supply your personal information to any third party for their or any other third party’s direct marketing.

  1. Disclosing personal information

We may disclose your personal information to any of our employees, officers, payment processing services, payment processing providers and banks, auditors and accountants, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

  1. to the extent that we are required to do so by law;
  2. in connection with any ongoing or prospective legal proceedings;
  3. in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  4. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
  5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

  1. International data transfers
  1. Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
  2. Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China, and India.
  3. Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
  4. You expressly agree to the transfers of personal information described in this Section F.
  1. Retaining personal information
  1. This Section G sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.
  2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  3. Save for the time required by different provisions under applicable laws, your personal data will be stored for the time necessary to achieve the purpose for which they were collected and for up to 24 months from the last purchase or the last event relevant to the collection of such data. You can withdraw your consent at any time, without prejudice of the processing carried out before you withdrawal. When the data storage time is expired relevant data will be erased or made anonymous.
  4. Without prejudice to article G-2 and to the foregoing point 3, we will usually delete personal data falling within the categories set out below at the date/time set out below:
    1. personal data related to managing the sale of our products, sale and post-sale services as well as any request you make through our website forms, as well as personal data kept in compliance with obligations imposed by applicable laws, regulations or European legislation will be deleted within 24 months from the last relevant purchase; and
    2. personal data relevant or helpful in the context of customer preference research, market analysis, customer relationship, customer location, promotions, presentations, product and service updates, customer purchase history and purchase suggestion preferences, marketing and purchase preferences will be deleted within 24 months from the last date relevant to the collection of such personal data, except you may elect to extend such term by subscribing to our marketing and update services. By subscribing to, or otherwise requesting we perform, marketing and update services you will, among the others, request, and consent to, us retaining your data so that we can perform such services, including but not limited the release of marketing and product advisory, product updates, automatic shipment of free test products and free samples, etc. You can, at any time, unsubscribe from and terminate our provision of the marketing and update services, in which case we will consider such termination to be effective from the date of our email to you confirming the termination, such date to be considered the last relevant date to the collection of your data for these purposes.
  5. Notwithstanding the other provisions of this Section G, we will retain documents (including electronic documents) containing personal data:
    1. to the extent that we are required to do so by law;
    2. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
    3. in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
  1. Security of your personal information
  1. We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.
  2. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
  3. All electronic financial transactions entered into through our website will be protected by encryption technology.
  4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
  5. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
  6. You acknowledge that payments made on our website are managed online by the relevant bank and such bank may involve payment processing providers (e.g. Gestpay). Should  you choose to use it, this payment processing methodology means the bank and its providers, rather than us, become responsible for securely storing and automatically processing order data, including credit card information. Because the bank and providers handle your credit card information with the best encryption technology available to them we cannot interfere or interface with this process.
  1. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.

  1. Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the following:

  1. the payment of a fee commensurate to expenditures and costs involved, except as otherwise prescribed by applicable law; and
  2. the supply of appropriate evidence of your identity such as certified copies of your passport plus an original copy of a utility bill showing your current address.

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

  1. Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

  1. Updating information, Data Controller and Data Protection Officer

Please let us know if the personal information that we hold about you needs to be corrected or updated by contacting our Data Protection Officer. If you are concerned about the security of your personal information storage or have any issue about security and compliance not sufficiently addressed by the Data Protection Officer you may also contact the Data Controller.

The Data Controller is Monoecus s.a.r.l., with offices 4 Chemin de la Turbie, Monaco 98000 (MC). The Data Protection Officer is available at the following email address mc@monoecus.mc.

  1. Cookies and Cookies Policy

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. We may use both session and persistent cookies on our website.

  1. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
    1. Google Analytics and Adwords, used to recognize a computer when a user visits or otherwise makes use of the website, as well as to track users as they navigate the website, to enable the use of a shopping cart on the website, to improve the website’s usability, to analyze the use of the website, to administer the website, to prevent fraud and improve the security of the website, to personalize the website for each user, to target advertisements which may be of particular interest to specific users;
    2. Google Analytics and Adwords alternatives (currently in Beta testing). From time to time  we may use services similar to Google Analytics and Adwords technologies for testing and evaluating effective replacements or alternatives to these services. We use these technologies for the same purposes laid out in this point 1 a. above.
  2. Most browsers allow you to refuse to accept cookies—for example:
    1. in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools,” “Internet Options,” “Privacy,” and then “Advanced”;
    2. in Firefox (version 24) you can block all cookies by clicking “Tools,” “Options,” “Privacy,” selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
    3. in Chrome (version 29), you can block all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings,” and “Content settings,” and then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use some, or all of the, features on our website.

  1. You can delete cookies already stored on your computer—for example:
    1. in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835 );
    2. in Firefox (version 24), you can delete cookies by clicking “Tools,” “Options,” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies,” and then clicking “Remove All Cookies”; and
    3. in Chrome (version 29), you can delete all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings,” and “Clear browsing data,” and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data.”
  2. Deleting cookies will have a negative impact on the usability of many websites.